Returns and Refunds

 

Returns Policy

If you are not completely satisfied with our purchase, you may return it to the original place of purchase within 30 days of the purchase for refund or replacement.

For items purchased at www.alteogbrand.com please read the following information:

  • Returns and refunds are only accepted for items purchased at www.altegobrand.com
  • Items must be returned within 30 days of original purchase in the original packaging and shipping box, if possible.
  • We reserve the right to refuse a refund request if it does not comply with this policy.
  • Original shipping charges are not refundable.
  • All returns shipping charges must be prepaid.  We cannot accept C.O.D. deliveries.
  • Credit card companies vary on the tie it takes for credits to appear on their customer’s records, so please allow one or two billing cycles for the refund to appear on your statement

      Return Instructions:

  1. Pack and return items in the original packaging and shipping box, if possible.
  2. Include the original packing slip and your reason for return.
  3. Address package to:

Altego
Attention: Returns
5740 Hartman Road
Fort Worth, TX 76119

Refund Policy

Credit card companies vary on the tie it takes for credits to appear on their customer’s records, so please allow one or two billing cycles for the refund to appear on your statement. We reserve the right to refuse a refund request if it does not comply with the return policy.

 

Altego warrants products against defects in material and workmanship for a period of five (5) years from the date of original purchase.  Please see our warranty section for further details.

 

Cancellation Policy

Your order begins processing immediately after you place your order online.  During the processing time it may be possible to cancel your order, but once the order moves into the shipping process, it cannot b e cancelled.

To attempt to cancel your order during processing you can email: info@altegobrand.com.

If you have changed your mind about the order and it is too late to cancel, you can return any unwanted items in accordance with the Altego returns policy.